Frequently asked questions

Use all reasonable means to protect your vehicle from further damage. This may require you to stop your vehicle and call for roadside assistance and arrange for your vehicle to be taken to a licensed repair facility. Describe to them your concerns, and authorize the necessary diagnosis. The repair facility will need to diagnose the concern to determine what component caused the failure. Call our claims department at 908-800-0507.

Any licensed repair facility of your choice.

Contact Roadside Assistance at 855-522-2813 (Road America).

Your contract has a benefit for rental car assistance for covered failures. You pay at the time of rental and we reimburse you.

All authorized benefits are paid directly to the licensed repair shop using a direct credit card payment after we receive confirmation of completed repair, and an invoice from the licensed repair facility.

All Omega contracts require prior authorization, however, for emergency repairs which require two or fewer hours to repair, you may authorize the work to be done and then contact our claims office during business hours. 877-850-0443.

Labor times will be verified by a nationally-recognized labor time manual. Approved replacement parts may not exceed manufacturer’s suggested retail price.

You must keep and make available verifiable service receipts which show that the maintenance has been performed within the time and mileage limits required. Your contract excludes benefits on any damage caused by a lack of recommended maintenance.

You are responsible for authorizing all diagnoses needed to determine if your vehicle has a covered mechanical breakdown. If it is determined that the repair is needed due to a covered breakdown, we will pay for this part of the repair. If the failure is not due to a covered breakdown then you will be responsible for this charge.

Please refer in your contract to the listing of “covered parts”, and the listing of “what is not covered, exclusions”. In many cases the component your repair shop is asking to repair or replace is not specifically listed in your contract for coverage. Or, there may be an excluded condition which caused the failure. We encourage you to please call and we’ll help you with specific details: 900-800-0507.

Please contact our Client Services department so we can assist you in these matters: 877-850-0443.