Frequently asked questions

Labor times will be verified by a nationally-recognized labor time manual. Approved replacement parts may not exceed manufacturer’s suggested retail price.

You must keep and make available verifiable service receipts which show that the maintenance has been performed within the time and mileage limits required. Your contract excludes benefits on any damage caused by a lack of recommended maintenance.

You are responsible for authorizing all diagnoses needed to determine if your vehicle has a covered mechanical breakdown. If it is determined that the repair is needed due to a covered breakdown, we will pay for this part of the repair. If the failure is not due to a covered breakdown then you will be responsible for this charge.

Please refer in your contract to the listing of “covered parts”, and the listing of “what is not covered, exclusions”. In many cases the component your repair shop is asking to repair or replace is not specifically listed in your contract for coverage. Or, there may be an excluded condition which caused the failure. We encourage you to please call and we’ll help you with specific details: 900-800-0507.

Please contact our Client Services department so we can assist you in these matters: 888-350-9089